FAQ - Frequently Asked Questions
Discover on this page the questions that most of our customers ask!
Orders
Find in this section all the questions relating to the processing of your order.
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Can I cancel my order?
We totally understand, we're changing our minds too!
You can indeed cancel your order provided that it has not yet been shipped.
Please contact one of our advisors via the chat bot or by email at contact@musedusahel.com
What if I want to talk to someone?
We want to talk to you too!
Please feel free to contact us with any questions, concerns or comments via the chat bot or by email at contact@musedusahel.com
We will endeavour to respond to you within 24 hours.
However, please note that requests sent on Friday will be answered the following Monday or earlier.
Delivery & Shipping
Find all questions relating to shipping and delivery in this section.
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Which countries do you ship to?
We deliver primarily to Western Europe (France, Belgium, Switzerland, Germany, Netherlands, Spain, etc.)
How long will it take to receive my order?
Standard shipping time is normally 2-3 business days.
International shipping times depend on products and destination (estimated at checkout). For more information, click here
Return & exchange
Find in this section all questions relating to returns and exchanges.
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How to return a product?
Items must be returned within 30 days of receiving the order (except personalized item). Items must be returned in the same condition they were received, unworn/unused, have tags still attached, and include the original packaging. For more information, click here
How long does it take to receive the refund?
Refunds are made within 10 days of receipt of the item(s).
Muse of the Sahel
Find in this section all the questions relating to Muse du Sahel and its products.
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Where are your products manufactured?
Our baya are entirely handmade by talented artisans based in Benin, Senegal, Mali and Burkina Faso. Each piece is unique and made with care, using artisanal techniques passed down from generation to generation.
What materials do you use?
We select noble natural stones such as aquamarine and coral , as well as resistant materials such as fishing line and an adjustable stainless steel chain.
Are baya hypoallergenic?
Yes, our baya are designed with quality materials to avoid irritation. Stainless steel is hypoallergenic and gentle on the skin.
Is each baya unique?
Yes! Being handmade with natural stones, each baya has its own nuances and particularities, which makes it a unique piece.