FAQ - Frequently Asked Questions

We completely understand—sometimes we change our minds too! You can cancel your order as long as it hasn’t been shipped yet. Please contact one of our representatives via the chatbot or by email at contact@musedusahel.com.

We want to hear from you too! Feel free to reach out with your questions, concerns, or feedback via the chatbot or by email at contact@musedusahel.com. We strive to respond within 24 hours.

Please note that messages sent on Fridays will be answered the following Monday, or sooner.

We primarily ship to Western Europe (France, Belgium, Switzerland, Germany, the Netherlands, Spain, etc.), the French overseas territories (DOM-TOM), and the United States of America.

The standard shipping time is 24 to 48 hours (business days).

International shipping times vary depending on the products and destination (estimated at checkout). For more information, click here

You have 14 days from the date you receive your order to request a return or exchange.

• Go to our Returns Center
• Enter your order number and email address to get started.
• Follow the instructions and select the items you want to return.
• Once your request is approved, you’ll receive a confirmation email with shipping instructions.

• Within 14 days of the purchase date
• In perfect condition, unused, and resellable
• In the original packaging with all tags intact

The following items cannot be returned :

• Gift cards
• Sale items (if applicable)
• Items entered in a giveaway or contest

If the product you received is defective, please contact us within 14 days of receiving your order.

Yes, we accept exchanges for available variations. Once your exchange request is approved, the new item will be shipped to you.

We offer the following refund options :

• Refund to the original payment method
• Store credit (if applicable)

Instructions for returning products will be sent to you by email after your return request.

Once the returned item is received and inspected, you will get an email notification. You’ll be informed whether your refund request is approved or denied. If approved, the refund will be processed within 5 to 10 business days after approval.

For any questions about returns or refunds, feel free to contact us by email at contact@musedusahel.com or directly through the online chat.

Our waist beads are entirely handmade by talented artisans based in Benin, Senegal, Mali, and Burkina Faso. Each piece is unique and carefully crafted using traditional techniques passed down through generations.

We select semi-precious natural stones such as aquamarine and coral, along with durable materials like fishing line and an adjustable stainless steel chain.

Yes, our waist beads are made with quality materials to prevent irritation. The stainless steel is hypoallergenic and gentle on the skin.

Yes ! Since they’re handmade with natural stones, each waist bead has its own shades and unique details, making every piece one of a kind.